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David Farbey: What to ask managers when writing tech comms
What can product development managers tell you that will help you as a technical writer to write clear, concise and useful support information? Leading tech comms expert David Farbey looks at the right questions for managers in the second of his series on ‘What to ask…’ analysts, managers and engineers We’ve kept in some of [...]
David Farbey: What to ask analysts when writing tech comms
Our guest blogger series continues with tech comms expert, lecturer and consultant David Farbey, who lists the different questions a technical writer should ask in order to create good support materials. First up, it’s analysts; next week, managers and, finally, engineers. As a technical writer – of user guides, tutorials, online help systems, reference manuals, [...]
Kristina Halvorson: Content Strategy reading list
With this post we’re introducing a new area of the Firehead website. We’ve created static pages of useful information on content strategy and technical communication materials, which you can find as links in the left sidebar (send your eyes up and left to spot them). This information will remain in place so you can go [...]