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David Farbey: What to ask engineers when writing tech comms
What should technical writers ask engineers when writing support materials for a product’s end users? Guest blogger and leading tech comms expert David Farbey wraps up his ‘What to ask…’ series with questions for engineers – previous posts include questions for analysts and managers. We’d like to thank David for sharing his tips with us. [...]
David Farbey: What to ask managers when writing tech comms
What can product development managers tell you that will help you as a technical writer to write clear, concise and useful support information? Leading tech comms expert David Farbey looks at the right questions for managers in the second of his series on ‘What to ask…’ analysts, managers and engineers We’ve kept in some of [...]
David Farbey: What to ask analysts when writing tech comms
Our guest blogger series continues with tech comms expert, lecturer and consultant David Farbey, who lists the different questions a technical writer should ask in order to create good support materials. First up, it’s analysts; next week, managers and, finally, engineers. As a technical writer – of user guides, tutorials, online help systems, reference manuals, [...]
Kathy Hanbury: from Tech Comms to Content Strategy
In the second of our guest blogger series featuring the insights of content experts around the world, Kathy Hanbury, founder of E3 Content Strategy in Vancouver, Canada, tells us how she made the jump from technical communicator to content strategist. We particularly love the mixture of personality traits and serendipity in her list of things [...]
User Manuals: Demise or Morph?
A good friend and colleague of mine, Theresa Cameron, International Representitive for the UK ISTC, sent me this article, “iPad: Manual not Included”, from the Independent (UK) by Simon Usborne pondering the demise of the user manual. Usborne also interviews two other well known and repsected professionals in our field, whose opinons I repsect quite [...]
Augmented Reality
The Nokia N97 is now on the market. Augmented Reality is here! Augmented Reality will truly change how we see the world, with huge potential to change the rules about the way we communicate information between product and user. If technical communicators are going to stay in the loop, the end user is one calling [...]